Launch Checklist

The Highnote Team will help prepare you for launch by providing a launch readiness checklist, testing plan, and compliance resources. Before launching, ensure you complete the Dashboard onboarding steps.

External Testing

The Highnote Team will set up and add users to your Live Environment and perform several tests to ensure functionality. During this phase, you can expect the Highnote Team to test the following:

Maximum number of cards verified

Set up and review the Support process

External test plan and issue tracking

Compliance, Collateral, and Reporting

The Highnote Team will work with you to ensure your compliance and reporting processes are ready for launch. You can expect the following during this phase:

Card Product collateral approved, including ACH consent if ACH origination is supported by the program

All disclosures, policies, and compliance documents approved

Confirm owner for the following monthly reporting requirements:

Customer Service reporting

Monthly Complaints reporting

Regulation B reporting (if applicable)

Disputes reporting

Confirm owner for Compliance Monitoring (delegated CIP where applicable)

Confirm owner for ongoing collateral review process (marketing materials and any changes to card art, primary website, etc.)

Customer Support

The Highnote Team will work with you to prepare Customer Support processes for launch. You can expect the following during this phase:

Confirm post launch Support process

Design disputes process

Confirm card ordering SLAs, expedites, and pulls

Set up disputes and risk emails

Risk

The Highnote Team will work with you to mitigate any possible risk and prepare you to handle risk processes after launch. You can expect the following during this phase:

Application flow demo for Risk and Support, including a sample of customer app screens after an account is opened

Confirm communication preference and notification email from for:

Funding

The Highnote Team will work with you fund your Card Product. You can expect the following during this phase:

Fund the minimum for Product Funding Account

Billing

The Highnote Team will work with you to complete the following steps to ensure billing readiness:

Complete ACH authorization for debits/credits

Confirm readiness for monthly billing

Launch Checklist

Technology Readiness

Funding

Issuance

Onboarding

Physical Card

Reporting

External Testing

Compliance, Collateral, and Reporting

Customer Support

Risk

Funding

Billing