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Identity Verification

Verification Status

After an Application is submitted, the Application applicationState.status returned will be: PENDING, IN_REVIEW, DENIED, or APPROVED

StatusDescription
PENDINGThe Application has been received and the system is running automated verifications.
IN_REVIEWIn some cases, an Application may be flagged for manual review because fraud is suspected or the information provided appears incorrect. An agent is reviewing the Application to determine a decision or if additional information is required from the Account Holder.
DENIEDThe Application has failed one or more policies (e.g. fraudulent application information provided). A Payment Card cannot be issued to this Account Holder. Customer notification of the denial and denial reason may be required.
APPROVEDThe Application has been approved. You may now issue a Payment Card to the Account Holder.

Overview

In some cases, applications can be flagged for review because additional account holder verification information is needed. This review process confirms a person or business's identity and ensures compliance with Know-Your-Customer (KYC) or Know-Your-Business (KYB) regulations.

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