Identity Verification
After an Application is submitted, the Application applicationState.status returned will be:
PENDING, IN_REVIEW, DENIED, or APPROVED
| Status | Description |
|---|---|
PENDING | The Application has been received and the system is running automated verifications. |
IN_REVIEW | In some cases, an Application may be flagged for manual review because fraud is suspected or the information provided appears incorrect. An agent is reviewing the Application to determine a decision or if additional information is required from the Account Holder. |
DENIED | The Application has failed one or more policies (e.g. fraudulent application information provided). A Payment Card cannot be issued to this Account Holder. Customer notification of the denial and denial reason may be required. |
APPROVED | The Application has been approved. You may now issue a Payment Card to the Account Holder. |
In some cases, applications can be flagged for review because additional account holder verification information is needed. This review process confirms the person or business's identity and ensures compliance with Know-Your-Customer (KYC) or Know-Your-Business (KYB) regulations.
The application review process typically takes place as follows:
- The application is flagged for review and inherits an
IN_REVIEWstatus. - The application is either manually reviewed by Highnote or indicates that additional documentation is needed from the account holder.
- Optional - Using the application status event notification, you can send a notification to account holders to alert them of the application review status and direct them to the document upload flow.
- Generate a document upload session so the account holder can upload their documents.
- Once the account holder documents are received, Highnote reviews them and makes one of the following application decisions:
- Approve the application: This indicates that the documents were verified and that the account holder's identity was confirmed.
- Deny the application: This indicates documents were not provided or appear to be fraudulent.
- Ask for more documents: This indicates that additional documents are needed to confirm the identity of the account holder.