Update an Account

Once your customers have onboarded as an Account Holder, they may need to make changes to their personal information. You can offer your customers the ability to make changes themselves to an Account Holder’s Address, Phone Number, and Email. When updating other Account Holder information, such as Social Security Number (SSN), Date of Birth, or Name, the identity of the Account Holder’s new information may need to be manually reviewed by an agent to ensure compliance with KYC (Know Your Customer) or KYB (Know Your Business). Additionally, changes to an Account Holder’s information will not be reflected on an associated, pending Application. Please contact a Highnote agent at support@highnoteplatform.com to request changes to all other Account Holder information or to update a PENDING Application’s information.

When updating an Account Holder’s Address, the new Address must be a U.S physical address and cannot be a PO box. The full updated Address must be provided even if only a partial update is needed (e.g. streetAddress is updated but the postalCode remains unchanged).

Note: Note: Changes to an Account Holder’s Billing Address can be updated on the associated payment cards and needs to be specified in the update request. Changing the Billing Address on the associated payment cards will impact authorization decisioning (e.g. verifying billing address zip code at a gas pump).

The Account Holder’s new phone number should include the country code. Currently, only one phone number can be associated with an Account Holder. Updating the Account Holder’s phone number will replace the current phone number on the Account Holder, regardless of the phone type (label) in the update request (e.g. home, mobile, office).

The Account Holder’s new email should be a valid email, and Highnote recommends you notify your customer at the Account Holder’s old email address to notify them of the change and mitigate potential fraud risks.

Once your customers have onboarded as a Business Account Holder, they may need to make changes to the information of the Business. Your customers have the ability to make changes themselves to an Address, Phone Number, and Website. When updating other Account Holder information, such as Employer Identification Number (EIN), Social Security Number (SSN), Date of Birth, or Name, the identity of the Account Holder’s new information may need to be manually reviewed by an agent to ensure compliance with KYB (Know Your Business). Additionally, changes to an Account Holder’s information will not be reflected on an associated, pending Application. Please contact a Highnote agent at support@highnoteplatform.com to request changes to all other Account Holder information or to update a PENDING Application’s information.

When updating an Account Holder’s Address, the new Address must be a U.S physical address and cannot be a P.O Box. The full updated Address must be provided even if only a partial update is needed (e.g. streetAddress is updated but the postalCode remains unchanged).

The new phone number should include the country code. Currently, only one phone number can be associated with a Business Account Holder. Updating the Account Holder’s phone number will replace the current phone number on the Account Holder, regardless of the phone type (label) in the update request (e.g. home, mobile, office).

In the event of a url change, you can update a Business Account Holder's website.

Once your customers have onboarded as a Business Account Holder, they may need to make changes to the information of the Primary Authorized Person and/or Beneficial Owner(s). Your customers have the ability to make changes themselves to an Address, Phone Number, and Email. When updating other Account Holder information, such as Social Security Number (SSN), Date of Birth, or Name, the identity of the Account Holder’s new information may need to be manually reviewed by an agent to ensure compliance with KYC (Know Your Customer). Additionally, changes to an Account Holder’s information will not be reflected on an associated, pending Application. Please contact a Highnote agent at support@highnoteplatform.com to request changes to all other Account Holder information or to update a PENDING Application’s information.

Update the address of the Primary Authorized Person and/or Beneficial Owners.

Update the address of the Primary Authorized Person and/or Beneficial Owners.

The Associated Person's new email should be a valid email, and Highnote recommends you notify your customer at the old email address to notify them of the change and mitigate potential fraud risks.