Digital Wallets

Tokenized cards are provisioned to digital wallets such as Apple Pay or Google Wallet. Before a card product may be utilized with a digital wallet, you must work with Highnote to ensure all aspects of the program are in order, properly formatted, and approved to facilitate tokenization by the Partner Bank and payment network.

Card art must follow specific guidelines for approval by Highnote and Partner Banks. Some guidelines apply to all virtual cards, while others apply only to cards issued using Visa or Mastercard. Refer to general and card network-specific guidelines when designing card art.

When designing card art for tokenized cards, we recommend keeping designs simple. Refer to the following design tips for tokenized cards:

Background

• PNG (up to 3MB) file type
• Hex color format
• 1536 x 969 pixels

Logo

• SVG (up to 1MB) or PNG (up to 3MB) file type
• Hex color format
• 1372 x 283 pixels

Icon

• PNG image
• Hex color format
• 100 x 100 pixels

Refer to the following general guidelines when designing tokenized cart art:

• Digital wallet providers will round corners of card art and icon images. Do not round the corners of these images as it will result in “double rounding”.
• Only absolute pixels, not the image resolution (e.g., 72ppi), are relevant.
• Card art should represent the physical card, but it must not be an actual picture of a physical card.
• Do not include shading or any three-dimensional elements in your tokenization assets.
• Card art must not include any of the following variable elements:
  • Cardholder name
  • PAN
  • Expiration date
  • Labels describing embossed/printed attributes
  • Representations of magnetic stripe or EMV chip contacts
  • Static pictures of dynamic elements such as holograms

Card design is subject to approval by Highnote and the Partner Bank as outlined in Marketing and Collateral. When you are ready to submit final artwork, send your card art files to collateral-review@highnote.com.

Following approval and authorization, Highnote will work alongside you to test your tokenized card before production. The testing process involves tokenizing allowed listed cards with each wallet provider you plan to support to ensure the tokenized cards and notifications appear as desired.

After successful testing, you are ready to launch your tokenized card and enable digital wallet access for your customers!